Complaints Procedure

There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to shawndreamcars@gmail.com Upon receipt, we will refer your complaint to the individual/department best equipped to respond to your complaint.

Your complaint will be thoroughly investigated and we will provide you with the outcome of such investigations as soon as possible (please allow 7-10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.

If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter.

You can contact them:

By phone: 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By Email: complaint.info@financial-ombudsman.org.uk

Customer Reviews

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The sales team was very hospitable, they worked with me very well. I recommend them to anyone looking for a certified pre-owned car!... Read More

Lester B

I went to view a jaguar xj and took it for a test drive. Loved the car but had a few issues. I pointed them out and they put it on the ramp to have a... Read More

Anonymous

What can I say this is my second time purchasing my car from Shawn Dream Cars and I am over moon with my new car, so much to choose from, I was confus... Read More

Oliver M

Excellent service and great value cars,will definitely be coming to buy my car from here.... Read More

Heather P

I went to view a jaguar xj and took it for a test drive. Loved the car but had a few issues. I pointed them out and they put it on the ramp to have a... Read More

Anonymous

I went to view a jaguar xj and took it for a test drive. Loved the car but had a few issues. I pointed them out and they put it on the ramp to have a... Read More

93 Mb

They are extremely patient, I never felt pressured to make a decision, and most importantly, they are professionals - someone who knows the car busine... Read More

Halima Kazungu

The people there were very nice, knowledgeable, helpful, and caring. I know it’s their job to get vehicles sold and make money , but they really wan... Read More

Thiérno Idiou Bah

They let me test drive quite a few. Everyone is so friendly, and never gives me a hard time when I drive them crazy! This is my third vehicle I’ve p... Read More

Diouf Mami

Very trusted company, Highly recommended..Process SO easy! They are patient with my decision, and put me in the best SUV for my family. I'm in love wi... Read More